Answers to the five most common questions asked by our clients.
If you have a question that isn't answered here or you'd like more information, please contact us on 0800 195 8009 (freephone) or +44 (0)20 7633 5320 (international) or email us at helpdesk@igmarkets.com and we will be happy to help.
1) I have forgotten my login details. What should I do?
If you have lost your account number or password, see Lost your details for more information. If you have forgotten both your account number and password, please contact the Helpdesk.
2) How can I fund my account?
We accept a wide range of payment methods but the quickest way fund your account is by registering a debit or credit card. To do this, please see the next FAQ on how to register debit or credit cards. You will then be able to log in and deposit funds online quickly and easily.
3) How can I register a credit or debit card to transfer funds?
If you are a new customer or have not previously registered a card, you can do so online via the 'My Account – Payments' section within PureDeal. Navigate to the 'Make a Payment' area to register, edit and manage your card online. To register or manage additional cards, please contact the Helpdesk.
4) How do I upgrade my account from Limited Risk to Trader?
To upgrade to a Trader Account, you will need to log in to PureDeal and navigate to the 'My Account – Overview' area. Once here, please click on 'Upgrade Now'. Your request will be sent to our Helpdesk and we will try to upgrade your account within 24 hours.
5) how can I solve intermittent problems with PureDeal?
If you are experiencing problems accessing or using PureDeal, please see the System Requirements page to check that your system is supported. If you are sure that your browser is supported, please see our Settings & Troubleshooting section for further help.