Settings & Troubleshooting
If you are experiencing problems with the site, we recommend you go through the PDFs below in the first instance.
The PDFs contain information on settings to help ensure your browser is configured correctly for optimum performance of our Puredeal dealing platform.
If the issue has still not been resolved, it is possible that a Firewall may be affecting your experience with PureDeal. Please refer to our Firewalls section for further advice. If you still cannot find what you're looking for, please contact us and we will be pleased to help.
Tel: 0800 195 8009 or +44 (0)20 7633 5320
Email: helpdesk
How should I configure my browser?
To ensure you have your browser setup correctly, please follow the instructions below:
- Configuring IE6 (682KB)
- Configuring IE7 (1.19MB)
- Configuring IE8 (454KB)
- Configuring Google Chrome (222KB)
- Configuring Firefox on your PC (706KB)
- Configuring Firefox on your Mac (1.07MB)
How can I install Mozilla Firefox on my computer?
PDFs require Adobe Reader, which is available free from Adobe.
