FAQs

Our FAQs are divided into four main areas. If you can't find an answer here, please call us on 0800 195 6300 and we'll be pleased to help.

Getting started

I'm new to CFDs. How do I get started?

The first step is making sure you understand what CFDs are, how they work and what the risks are. All this information is available on our website, and we also have a number of free seminars available. Once you feel you have a good understanding, opening an account is the next step. You can apply online in just a few minutes using our automated form, or download and print a PDF form if you would prefer.

Do I need to send any documents?

In the vast majority of cases you will not need to send us any supporting documents as we can verify your details online. Occasionally we will be unable to confirm your identity online (for example if you have moved house recently); in such cases you will be required to provide documentation to verify your identity. We will contact you if documentation is required.

Do I need to deposit funds straight away?

You don't need to send any money to activate your account, though you will have to deposit funds to begin trading.

How do I fund my account?

Once your account has been approved and you have obtained your login details, simply login and register your credit card details on the platform. This will allow you to start trading immediately.

You can also deposit funds online from your banking institution including via bank transfer. Generally fund transfers will be cleared within 24 hours and you can begin trading.

Will I need to download any software before I start?

Our award-winning dealing platform, PureDeal, is completely browser-based and means that you don't need to download any software. You can also access your account through your mobile, PDA, BlackBerry or iPhone. Stay in touch 24-hours-a-day from anywhere around the world!

How soon can I begin trading?

If you apply online, providing we are able to verify your identity and once you have deposited funds to your account, you could be up and running within minutes.

Can I apply from outside the UK?

We can open a UK account for people from most countries, but it may be more convenient for you to deal with an office closer to home – we have offices in Australia, France, Germany, Holland, Italy, Luxembourg, Japan, Portugal, Singapore, South Africa, Spain, Sweden, Tokyo and the US. See our International site (opens in a new window/tab) to switch to another location.

Can I appoint a Power of Attorney to trade for me?

Yes. Initially, please open an account in the usual way. Once your account is open, we will send you a Power of Attorney form which will allow a nominated third party to access your account.

Alternatively, you can download the PDF form.